Legal & Policies
Shipping & Delivery
Returns & Refunds
Privacy Policy
Terms & Conditions
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SHIPPING & DELIVERY
At Baby Boutique, we aim to make receiving your order as simple and reliable as possible.
Nationwide Delivery
We deliver throughout South Africa using trusted courier services.
Shipping Costs
• Orders under R1,200: R99 delivery fee
• Orders of R1,200 or more: FREE nationwide delivery
Dispatch Time
Orders are prepared and dispatched within 7–10 business days after payment has been successfully confirmed.
Business days are Monday to Friday and exclude South African public holidays.
Please note that the 7–10 business day timeframe refers to the time required to prepare and dispatch your order. Courier delivery time begins after your order has been dispatched.
Courier Delivery
Delivery times after dispatch vary depending on your location, courier service and whether your address is situated in a major centre or outlying area.
Although we work with trusted courier partners, delays may occasionally occur due to circumstances outside Baby Boutique's control. We therefore cannot guarantee an exact courier delivery date.
Order Tracking
Once your order has been dispatched, tracking information will be sent to the contact details supplied with your order.
Delivery Address
Customers are responsible for providing complete and accurate delivery information at checkout.
Baby Boutique cannot accept responsibility for delays or additional courier charges caused by incorrect or incomplete delivery information supplied by the customer.
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RETURNS & REFUNDS
We want you to be happy with your Baby Boutique purchase. If you need to return an eligible product, please contact us and we will assist you.
7-Day Return Policy
Change-of-mind returns may be requested within 7 days of receiving your order.
To qualify for a change-of-mind return, the product must be unused, unopened, undamaged and returned in its original packaging with all accessories, components and labels included.
Hygiene & Safety Exclusions
For hygiene and safety reasons, certain products cannot be returned once opened, used or removed from sealed packaging.
This may include feeding products, teethers, bath and grooming products, personal-care products and other items intended to come into direct contact with a baby, food or the body.
This restriction does not affect your rights regarding defective, damaged or incorrectly supplied goods.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your product arrives damaged or you receive an incorrect item, contact us as soon as reasonably possible at hello@babyboutique.co.za with your order number and clear photographs of the product and packaging.
Defective Products
If you believe a product is defective, please contact us so that we can assess the matter and provide an appropriate remedy in accordance with applicable South African consumer law.
Return Courier Costs
For approved change-of-mind returns, return courier costs are generally the customer's responsibility.
Where Baby Boutique supplied an incorrect product, or where goods are confirmed to be defective or damaged when supplied, we will handle the matter in accordance with applicable consumer law.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. The time taken for the funds to reflect may depend on your bank or payment provider.
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PRIVACY POLICY
Baby Boutique respects your privacy and processes personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).
Information We Collect
When you use our website or place an order, we may collect information such as your name, email address, telephone number, billing and delivery details, order information and other information necessary to provide our services.
Payment information is processed through the payment providers available through our checkout and is subject to their applicable security and privacy practices.
How We Use Your Information
We may use your information to:
• Process and fulfil orders
• Arrange delivery
• Provide order and customer-service updates
• Process returns and refunds
• Prevent fraudulent or unauthorised transactions
• Improve our website and customer experience
• Send marketing communications where you have provided the necessary consent
Sharing of Information
Baby Boutique does not sell your personal information.
Information may be shared with service providers where reasonably necessary to operate our business and fulfil your order, including payment providers, ecommerce platforms and courier companies.
Cookies
Our website may use cookies and similar technologies to provide website functionality, understand website usage and improve your shopping experience.
Your Rights
Subject to applicable law, you may request access to or correction of your personal information and may request deletion where legally permitted.
For privacy-related enquiries, contact:
hello@babyboutique.co.za
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TERMS & CONDITIONS
By accessing or purchasing from Baby Boutique, you agree to these Terms & Conditions.
Products
Products are subject to availability.
We make reasonable efforts to display product photographs, colours, descriptions and specifications accurately. However, colours and appearance may vary slightly depending on lighting, photography and the device used to view our website.
Pricing
Prices are displayed in South African Rand (ZAR).
Where VAT is legally applicable, pricing will be handled in accordance with applicable South African tax requirements.
Baby Boutique may update prices, promotions and product availability from time to time.
Orders
Submitting an order does not necessarily guarantee acceptance of that order.
Baby Boutique reserves the right to cancel or decline an order where reasonably necessary, including where a product is unavailable, pricing information contains an obvious error, payment cannot be verified or fraudulent activity is reasonably suspected.
If payment has already been received for an order that we cannot fulfil, the applicable amount will be refunded.
Payment
Orders must be paid using one of the payment methods available at checkout.
Orders will only be processed once payment has been successfully confirmed.
Delivery
Customers are responsible for providing accurate delivery information.
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.
Product Safety
Baby and children's products must always be used in accordance with their intended purpose, product instructions and appropriate adult supervision.
Limitation of Liability
Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under South African law.
Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Contact
For questions regarding an order, return or these terms, contact:
hello@babyboutique.co.za